Frequently asked questions
How do I choose the right hat size?
What are the differences between felts?
There are four different kinds of felts available:
Wool felt is the most cost effective and is adversely the least resilient when it comes to weather and wear. For this reason, wool felt hats are priced accordingly.
Beaver fur felt is considered to be the best quality and the most resilient when it comes to weather and wear depending on the manufacturer and is the most expensive.
Fur blend felt is typically a mixture of beaver and rabbit and is sufficiently resilient when it comes to weather and wear.
Rabbit felt is the best of both worlds in consideration of cost and resiliency to weather and wear. All of our custom hats are created using 100% rabbit fur felt.
How long will it take to receive my order?
Hats purchased from the online store will ship within 2-3 business days and tracking information will be provided at that time.
Production time for custom orders will be provided immediately following your consultation.
What is your exchange/return policy?
Hats purchased from the online store can be returned if postmarked within 7 days of delivery. Hats must be unworn and in original packaging for a full refund.