Frequently asked questions

How do I choose the right hat size?


Please watch this short video below for a step by step guide to measure your head size. You can then take that measurement and using the chart below determine what size hat to purchase.




What are the differences between felts?


There are four different kinds of felts available:

Wool felt is the most cost effective and is adversely the least resilient when it comes to weather and wear. For this reason, wool felt hats are priced accordingly.

Beaver fur felt is considered to be the best quality and the most resilient when it comes to weather and wear depending on the manufacturer and is the most expensive.

Fur blend felt is typically a mixture of beaver and rabbit and is sufficiently resilient when it comes to weather and wear.

Rabbit felt is the best of both worlds in consideration of cost and resiliency to weather and wear. All of our custom hats are created using 100% rabbit fur felt.




How long will it take to receive my order?


Hats purchased from the online store will ship within 2-3 business days and tracking information will be provided at that time.

Production time for custom orders will be provided immediately following your consultation.




What is your exchange/return policy?


Hats purchased from the online store can be returned if postmarked within 7 days of delivery. Hats must be unworn and in original packaging for a full refund. Custom hats can be returned for store credit only and must also be postmarked within 7 days of delivery, unworn, and in original packaging. We want you to love your purchase, if you have any issues at all or wish to start a return please email taj.hatco@gmail.com .